RETURNS, EXCHANGES AND REFUNDS
RETURNS:
You may cancel an order before it is shipped. Please note that if the item is made-to-measure you may only be able to cancel the order before it is shipped provided that the garment hasn’t been altered or made yet.
If you receive an item and wish to return it for any reason you must inform us:
- Within 14 days of receiving the item.
We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong colour or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given.
No refunds will be given for mistakes made outside of our control. This includes ordering a wrong size, style, or colour. We print the exact number of garments, based on the orders that come in.
Please review your order before you finish checkout to avoid any issues. We will also send a confirmation e-mail with details about your order after it has been placed.
SHIPPING COSTS ON REFUNDS & EXCHANGES
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund. When a customer has returned an item we can refund the item alone or the item and the shipping, the seller must advise the customer which of these options they will be refunding and how the original delivery fees will be sent.
HOW DO I RETURN AN ITEM FOR REFUND?
Customers are entitled to a full refund within 14 days of receiving an order, provided the item is unworn and immediate packaging is received back in the same condition as it was sent. We will provide you instructions on how to return your item and once your item is received back, we will process your refund to your original payment method (PayPal or credit/debit card).
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@respectdue.co.uk and we shall provide you an address to return the merchandise to.
Return postage is your responsibility unless the item is incorrect or faulty, in which case we will refund the return postage. If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund.
FAULTY ITEMS
Customers are entitled to return an item within 14 days if it is different to how it was advertised and is unworn.
If an item becomes faulty after wear, the customer is entitled to query a refund or exchange within 28 days of receiving an order. The customer must provide a detailed description of the fault together with photographic evidence and contact the us immediately. Once we have reviewed this information and received the item back to their warehouse any decision to honour a refund is at our discretion and based on the evidence provided by the custom.